Refund policy

Naree's Terms and Policies

Third-Party Logistics Guidelines

At Naree's, we partner with third-party logistics providers to ensure smooth order processing and delivery. However, certain situations may arise where claims of wrong, tampered, or non-delivery of parcels are disputed by the logistics partner. In such cases, Naree's cannot be held liable for any loss unless customers adhere to the following guidelines:

  1. Tampered Parcels:

    • If a parcel appears to be tampered with upon delivery, customers are advised to refuse acceptance immediately. Accepting a tampered parcel may result in difficulties during claim resolution.

  2. Non-Delivery Claims:

    • In cases where the logistics partner marks a parcel as delivered, but the customer denies receipt, the issue must be reported to Naree's within 48 hours of receiving the delivery confirmation message.

  3. Proof of Delivery (POD):

    • Upon receiving a non-delivery claim, Naree's will obtain the Proof of Delivery (POD) from the logistics partner and share it with the customer. This document verifies delivery completion.

  4. Disputes Over POD:

    • If the authenticity of the shared POD is disputed, Naree's will assist the customer in raising a formal concern with the logistics partner.
    • Important: Orders will only be re-fulfilled if the logistics partner confirms the parcel is lost or undelivered.

Cancellation Policy

We understand that customers may need to cancel orders under certain circumstances. To facilitate this:

  1. Cancellation Requests:

    • Requests must be submitted strictly within 24 hours of placing the order.
    • Cancellation can be initiated via WhatsApp at +91 8971481598 during operational hours (Monday to Saturday, 11 AM–6 PM).
    • Please note: We are closed on Sundays and bank holidays.

  2. Shipped Orders:

    • Orders already shipped cannot be canceled.

  3. Refund Timeline:

    • Approved cancellations will be refunded within 7 working days.


  4. 📦 Cash on Delivery (COD) & Cancellation Policy

    At Naree’s, we deeply value your trust and strive to offer a seamless shopping experience rooted in authenticity and care. To ensure fairness for both our artisans and customers, we’ve outlined the following guidelines for COD orders and cancellations:

    🔸 COD Order Guidelines

    • COD is available for select products and pin codes.
    • Please confirm availability before placing your order.
    • Once dispatched, COD orders cannot be modified or cancelled.

    🔸 Cancellation at Doorstep or Midway

    • If a customer refuses to accept the parcel at delivery or cancels after dispatch, it causes loss to our artisans and logistics partners.
    • In such cases, COD will be disabled for future orders from the same account or contact number.
    • We may request prepaid payment for subsequent orders to ensure commitment.

    🔸 Repeat Booking After Price Drop

    • We understand the excitement of a price drop!
    • If a customer cancels a previous COD order and rebooks the same saree at a lower price:
      • COD may be restricted for the rebooked order.
      • We kindly request prepaid payment to confirm the booking and avoid misuse.

    🔸 Why This Matters

    Each saree is a labor of love—handwoven, embroidered, and packed with care. Cancellations after dispatch not only affect our small team but also delay the journey of these heirloom pieces to homes that truly value them.

Return Policy

Naree's accepts returns only for defective products. Please adhere to the following conditions to ensure a seamless return process:

  1. Eligibility:

    • Products must be:
      • Unused, unworn, unwashed, unaltered, and undamaged.
      • Include all labels, tags, and original packaging.
    • A receipt or proof of purchase is mandatory.

  2. Ineligible Items:

    • Returns are not accepted for:
      • Perishable items.
      • Discounted or sale products.
      • Customized or personalized products.
      • Personal care items (e.g., beauty goods).

  3. Return Fee:

    • A ₹200 return fee applies for refunds (only if the return and refund request is approved).

  4. Defective Product Returns:

    • In case of a defective product, the return process is free of charge.

  5. Non-Returnable Items:

    • Items purchased during sales or as last pieces, along with gift cards, are not eligible for returns or exchanges.

Exchange Policy

Naree’s offers a flexible exchange policy for non-sale items, ensuring customer satisfaction.

  1. Eligibility:

    • Exchanges must be initiated within 3 days of delivery by contacting us via WhatsApp at +91 8971481598.

  2. Free Exchanges:

    • Non-sale and non-discounted items are eligible for free exchanges.

  3. Conditions:

    • The item must be unused, unworn, unwashed, unaltered, undamaged, and in original packaging with all tags intact.
    • Exchanges are allowed once per order.

  4. Sale/Discounted Items:

    • Sale items can be exchanged only if the desired size or color is available.
    • A ₹300 exchange fee will be charged to cover reverse pickup and second shipping.

  5. Defective Products:

    • If an exchange is requested for a defective product and the desired replacement is unavailable, customers can opt for:
      • A refund.
      • An alternate product from our website, shipped at no extra cost.

  6. Alternate Product Selection:

    • If opting for an alternate product, customers must confirm their choice within 7 business days of receiving the notification email.
    • Refunds will be processed without deductions if no alternate product is chosen.

  7. International Shipping and Exchanges:

    • Customers outside India must bear the shipping costs, shipping costs for returning or exchanging items.

Defective Product Policy

We strive to ensure all products meet the highest quality standards. In case of defects:

  1. Reporting:

    • Defects must be reported within 24 hours of delivery via:
    • Include a detailed description of the issue, along with clear photos or videos of the defective item.

  2. Verification and Refund:

    • Refunds will be issued only if Naree’s is responsible for the defect.
    • Refunds are processed within 7 business days after receiving the product at our warehouse.

  3. Free Exchange:

    • Confirmed defective items are exchanged at no cost to the customer.

  4. Unauthorized Returns:

    • Returns without prior communication will not be accepted.

Color and Description Disclaimer

  1. Slight Variations:

    • Minor differences in color, texture, or finish may occur due to lighting, photography, monitor settings, or fabric properties.
    • Items with sequins or stone embellishments may shed slightly, even with careful handling.

  2. Handicrafts:

    • Handcrafted and hand-dyed products may exhibit natural imperfections, such as raw finishes or minor inconsistencies, which are part of their authentic appeal.

  3. Expectation Management:

    • Variations in color under different lighting conditions or monitor settings are normal. Customers are encouraged to order with these considerations in mind.

Shipping Delays

  1. Indicative Timelines:

    • Delivery times mentioned on our website are approximate. Delays may occur due to circumstances beyond our control.

  2. Refund Policy for Delays:

    • Refunds, returns, or replacements are not entertained for shipping delays.

  3. Customer Benefits:

    • In certain cases, store credit, free gifts, or other benefits may be offered to compensate for delays.

  4. Out-of-Stock Notifications:

    • If an item is unavailable or delays are anticipated, customers will be notified via email promptly.